PROJECT SUPPORT
Desktop refresh
Swap and configure desktops, laptops, monitors, and peripherals; verify readiness before the user returns to work.
CONTRACT IT · TEXAS
Ready to help get the rollout done.
Desktop refresh and migration support from a technician who understands the systems, the schedule, and the person waiting for a working computer.
WHERE TED FITS
Practical support for defined project work.
PROJECT SUPPORT
Windows migration
Support rollout preparation, installations, data migration, post-upgrade troubleshooting, and functionality checks.
PROJECT SUPPORT
PC imaging / deployment
Image, configure, deploy, and validate endpoints while following the project’s standards and documentation.
PROJECT SUPPORT
SCCM / endpoint rollout support
Support deployment teams with endpoint validation, SCCM testing, application checks, and rollout troubleshooting.
PROJECT SUPPORT
Desk-side support
Resolve workstation, application, printer, and account issues and help end users adapt to a changed setup.
PROJECT SUPPORT
Asset / lifecycle refresh
Document hardware, coordinate swaps, track assets, and support handoff through refresh and retirement work.
PROJECT SUPPORT
Short-term project support
Add experienced hands for a defined rollout, migration, backlog, or site assignment. Scope and scheduling are agreed before work begins.
SELECTED EXPERIENCE
Hands-on work in real operating environments.
2020–2024 · AMAZON
IT Support Associate II
Tier 2 support in large fulfillment-center environments: desktops, laptops, scanners, printers, thin clients, operational incidents, deployments, asset control, and vendor coordination.
2020 · TERRELL, TEXAS · CONTRACT
Enterprise Technology Refresh
Deployed, imaged, configured, documented, and validated more than 400 computers, monitors, and peripherals, supporting users through the refresh.
2019 · OLDCASTLE BUILDINGENVELOPE · CONTRACT
Windows 10 Migration Support
Short-term migration support, installations, post-upgrade troubleshooting, and functionality checks across production and administrative work areas.
2017–2018 · NEW YORK LIFE / US TECH SOLUTIONS · CONTRACT
Desktop Support Analyst
Desktop, application, printer, Windows deployment, asset-management, and SCCM testing support.
EARLIER DEPLOYMENT & ENTERPRISE WORK
Experience across rollouts, manufacturing, and testing.
- Reynolds and Reynolds, 2002–2003: Windows XP rollout using Desktop DNA, multicast imaging, data migration, application deployment, and user instruction.
- The Vistawall Group / Oldcastle, 2005–2014: Support for a one-million-square-foot manufacturing campus and 26 remote service centers, industrial PCs, thin clients, domain migrations, and Level 3 regional support.
- Microsoft / Volt, 1997–2001: 8,000+ hours of Windows 98/2000, USB, Plug and Play, compatibility, regression testing, defect triage, and OEM fixes.
TOOLS & QUALIFICATIONS
Deployment skills backed by experience.
Windows 10/11 support · Active Directory · SCCM · Altiris · BMC Remedy · remote and desk-side support · endpoint hardware · asset documentation · user readiness checks.
Certifications include CompTIA A+, Network+, Security+, Microsoft Certified Professional — Windows XP Professional, and Numara Track-It 8.0 Certified Administrator.
LET’S SCOPE THE WORK
What needs to get done?
Send the project location, dates, number of devices or users, expected tasks, and onsite or remote requirements. Ted will confirm fit, availability, and a project rate before work begins.
Email Ted About Contract IT